1. Overview
This Refund Policy explains when and how CareerNova AI, a product of Biswasoft ("we", "us"), refunds payments made for paid subscription plans and AI credit purchases. It forms part of our Terms & Conditions. By making a purchase you confirm that you have read and accepted it.
Prices are shown before tax, and any GST or other applicable tax is shown separately at checkout. A tax invoice is issued for every successful payment and is available under Invoice History in Plans & Billing.
2. Free Plan
The Free plan does not require payment, so no refund applies.
3. Paid Subscriptions
This section applies to paid plans, whether billed monthly or yearly.
- 7-day refund. If a paid subscription is not right for you, you may request a full refund within 7 days of your initial purchase.
- Requests after 7 days. Refunds requested after the 7-day period are not guaranteed. We review each request individually and may approve a full or partial refund at our discretion, taking into account factors such as how much of the service you have used, any technical problem you experienced, whether a charge was made in error, and applicable law.
- Renewals. If a renewal charge was made because a subscription was not cancelled before its renewal date, contact us as soon as you notice it. We will review the request promptly and consider how much of the renewed period has been used.
- Billing errors. If you were charged more than once for the same plan, or charged an incorrect amount, we will correct the error and refund the difference in full.
4. AI Credit Purchases
To be clear about how this works in practice:
- AI credit packs (top-ups) are digital goods that are made available to your account as soon as your payment is confirmed.
- Credits have no cash value and cannot be exchanged for money or transferred to another account.
- If an AI request does not complete successfully, no credits are deducted for it.
- If you were charged but the credits were not added to your account, or you were charged more than once for the same pack, contact us. We will add the missing credits or refund the duplicate payment in full.
- Nothing in this section limits any refund or consumer right you have under applicable law.
5. Cancellation
- You can cancel a subscription at any time from Plans & Billing in your account.
- Cancelling stops future renewal charges. You keep access to your paid features until the end of the period you have already paid for.
- Cancelling does not by itself create a refund for the current billing period. A refund is available only where you qualify under section 3 or section 8.
- Cancelling a subscription does not affect AI credits you have purchased, which stay in your account.
6. How to Request a Refund
Contact us or email our billing team from the email address registered to your account, and include:
- the transaction ID from your Payment History, or the invoice number from Invoice History;
- the plan or credit pack you purchased and the date of purchase;
- a short explanation of why you are requesting the refund.
We aim to respond to refund requests within 3-5 business days.
7. Refund Method
Approved refunds are returned to the original payment method used at checkout, through the same payment provider that processed the payment. We process payments through Razorpay, Stripe, PayPal, PhonePe and Cashfree, and the provider used for your order is shown in your Payment History.
- We cannot refund to a different card, account or UPI ID than the one used to pay.
- Once we approve a refund and submit it, the time it takes to reach you depends on your bank, card issuer, UPI app or wallet, and the payment provider. It can take several business days to appear in your statement.
- Taxes. When a payment is refunded, the GST or other tax charged on it is refunded with it, and the invoice is adjusted accordingly.
- Disputes. If you have a concern about a charge, please contact us first so we can resolve it quickly. If you raise a dispute with your bank or the payment provider, we will cooperate by providing the information needed to review it.
8. Your Legal Rights
This policy does not affect any rights you have under the consumer protection or other laws that apply to you. Where those laws entitle you to a refund, we will honour them.
9. Changes to this Policy
We may update this policy from time to time. The version in force when you make a purchase is the one that applies to that purchase. We will change the "Last updated" date above and, for material changes, notify you by email or within the service.
10. Company Contact Information
CareerNova AI is a product of Biswasoft. For help with a payment or a refund, contact us:
You can also use our contact form.